Refund policy

Returns, Exchanges & Store Credit Policy

At Mana del Cielo by Nashaly, the safety, hygiene, and quality of our products are our top priorities. For this reason, all sales are final, and we are unable to accept returns or exchanges once an order has been placed.

No Returns or Refunds
Due to safety, hygiene, and quality control standards, we do not accept returns or issue refunds under any circumstances. Once an order has been shipped, it cannot be returned or refunded.

Please Review Before Ordering
We kindly ask that you carefully review all product descriptions, ingredients, sizing, and details before completing your purchase to ensure the item meets your expectations.

Damaged or Incorrect Items
While we do not accept returns, your satisfaction is very important to us. If you receive an item that is damaged, defective, or incorrect, please contact us immediately at 📧 manadelcielobynashaly@gmail.com. Be sure to include your order number and clear photos of the issue so we can assist you as quickly as possible.

Store Credit Option
In eligible situations involving damaged or incorrect items, we may offer a store credit as a courtesy. Store credit allows you to place a future order with us and ensures you can still enjoy our products, even though returns are not accepted. Store credits are issued at our discretion and must be used within the timeframe provided.

We truly appreciate your understanding and support. By placing an order with Mana del Cielo by Nashaly, you acknowledge and agree to this policy. Thank you for trusting us and supporting our small business—we are always here to help and ensure you have the best experience possible.