FREQUENTLY ASKED QUESTIONS

 

How do I place an order online?

Browse our collection of hair care products and select the items you would like to purchase. Click “Add to Cart,” then proceed to checkout when ready. Follow the prompts to complete your order. If you need assistance at any point, please contact us at esther@manadelcielobynashaly.com. 

What products do you offer?

Mana Del Cielo By Nashaly offers hair care products formulated to support healthy hair. Our products are made without sulfates, parabens, silicones, and salt, helping to nourish and care for a variety of hair types.

How long does delivery take?

Orders are typically processed within 1-3 business days. Shipping times vary based on location and carrier, but most orders arrive within 3–7 business days after shipment. You will receive tracking information once your order ships.

What shipping options are available?

Orders are shipped through trusted carriers such as USPS, UPS, or FedEx, depending on destination and package size.

How is shipping calculated?

Shipping costs are calculated at checkout based on package weight, destination, and selected shipping method.

How can I check the status of my order?

Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive tracking details via email. For additional questions, contact us at esther@manadelcielobynashaly.com. 

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover, along with any additional payment methods offered during checkout.

How is sales tax applied?

Sales tax is calculated at checkout based on your shipping address and applicable state and local regulations.

How will I know my order was accepted?

You will receive an order confirmation email shortly after completing checkout. If you do not see it, please check your spam or junk folder before contacting customer support.

Do you accept offline orders?

At this time, all orders are placed securely through our website.

What is your return policy?

Due to the nature of personal care and hair care products, returns may only be accepted for unopened and unused items within 5 days of delivery. Shipping fees are non-refundable. Please contact us before returning any item.

How do I start a return?

To initiate a return or exchange, email esther@manadelcielobynashaly.com with your order number and details about the item. Our team will provide return instructions if your item qualifies.

How should I ship my return?

We recommend using a trackable shipping service and secure packaging. Customers are responsible for return shipping costs unless the item arrived damaged or defective. We are not responsible for returns lost during transit.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 36 hours of delivery and include clear photos of the product and packaging. We will work with you to provide a replacement or appropriate resolution.

How do exchanges work?

If you would like to exchange an eligible item, contact esther@manadelcielobynashaly.com to begin the process. Replacement items will be shipped after the original item has been received and inspected.

Are your products sulfate-free and paraben-free?

Yes. Mana Del Cielo By Nashaly products are formulated without sulfates, parabens, silicones, and salt.

Are your products suitable for all hair types?

Our products are designed to support a variety of hair types and textures. Individual results may vary based on hair condition and personal care routines.

Customer Care

For all questions, product inquiries, or support requests, please contact us at esther@manadelcielobynashaly.com. We strive to respond within one business day.